Order Delivery Methods
Shipping Costs
Shipping costs depend on the delivery method and the size/volume of the shipment – see the table below:
Types of shipments, shipping costs.
Types of shipments, shipping costs.
Delivery of Goods
Delivery is provided by the carrier PPL within the Czech Republic and Slovakia.
Czech Republic:
- Standard shipments:
- delivery to the customer’s address
- delivery to a selected PPL Parcelbox or pickup point
- Oversized shipments – non-standard dimensions and heavy shipments (without pallet); bulky shipments (on pallet):
- delivery to the customer’s address
- pallet included in the shipping cost
- the delivery method is selected automatically by the Seller based on the order
Slovakia:
- Standard shipments:
- delivery to the customer’s address
- to a selected PPL Parcelbox or pickup point
- Oversized shipments – non-standard dimensions and heavy shipments (without pallet); bulky shipments (on pallet):
- delivery to the customer’s address
- pallet included in the shipping cost
- the delivery method is selected automatically by the Seller based on the order
Parameters of individual shipment types can be found in the table above: Types of shipments, Shipping costs.
Available delivery options, their price, and the number of shipments in the order are always displayed in the checkout before the order is completed. For oversized shipments, the delivery method is selected automatically.
In-person pickup is not available.
Delivery Time and Place
The usual delivery time is 2–5 working days from receipt of payment, unless stated otherwise for a specific product; however, it depends on the carrier.
The usual delivery time is 2–5 working days from receipt of payment, unless stated otherwise for a specific product; however, it depends on the carrier.
Once the shipment is handed over to the carrier, you will receive an email including the tracking number. You can track your shipment at:
Our company can only influence the dispatch date (handover to the carrier), not the exact delivery time.
Inspection of Goods Upon Delivery
Upon delivery, always check that the packaging is not damaged. If the packaging is visibly damaged, do not accept the shipment, notify the carrier immediately, and inform us via the online claim form (after logging into your customer account in the “My Orders” section).
By accepting damaged goods from the carrier, the risk of damage passes to the Buyer.
Upon delivery, always check that the packaging is not damaged. If the packaging is visibly damaged, do not accept the shipment, notify the carrier immediately, and inform us via the online claim form (after logging into your customer account in the “My Orders” section).
By accepting damaged goods from the carrier, the risk of damage passes to the Buyer.